Svc Manual

Svc Manual

Want to grow your automotive service department by $18K - $35K per month? Who doesn't? The question is, "How do I make that happen?" The answer is, by improving your productivity. It's all about work, space and time, and as you know, that equates to money.

There are at least three key areas that restrict the ability of service departments to operate at full performance. These key areas have major financial consequences and a negative impact on customers as well as employees.

Here's a quick look at the key problem areas our automotive clients have identified and the impact these problem areas can have on your dealership:

• Scheduling too many people at the same time
• Too many "waiters" scheduled for a specific day
• Too much, or too little work for the technicians that are scheduled

You can improve your automotive service productivity by solving the three key problem areas listed above using an automated system. The benefits of using such a system are:

• Increased sales opportunities
• On-time service that has a positive impact on customer satisfaction
• Increased profits each month

Dealerships usually don't achieve their full potential from a financial perspective because it's too difficult to manage their service department's productivity efficiently. Here are the "critical numbers" that service managers, advisers, and technicians need to know in order to reach maximum potential in their service department:

• Goal of flat-rate numbers to sell on a given day
• Amount of work currently loaded from appointments and work being carried over
• Hours left to sell throughout the day to reach the shops flat-rate hour goal

The important thing is that you have control over these resources to match preferences to the specific needs of your dealership. It has been demonstrated that you can grow your automotive service business by $18K - $35K within 30 to 40 days by efficiently managing your work, space, and time, which translates into full productivity.

Copyright © 2007 by Lawrence Hern. All rights reserved

Lawrence Hern is Vice President of Marketing for Performance Drive svc. He provides dealer clients with business and technology solutions that demonstrate significant growth in service revenue and customer satisfaction. Visit his website [http://www.performancedrivesvc.com] for more details and contact information.

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